Refund Policy

1. Refund Policy Overview

Always With You LLC ("Company") prioritizes customer satisfaction and provides the following refund policy for the Aniflow service.

2. Coin Refunds

3. Refund Procedure

1. Refund Request: Submit refund request to customer service email ([email protected])
   • Member email address
   • Payment date and amount
   • Reason for refund
2. Review: Review within 3 business days of receiving the request
3. Refund Processing: Refund processed within 7 business days after review
4. Refund Complete: Refund to original payment method (for credit cards, 3-5 business days depending on card company policy)

4. Compensation for Service Issues

If service disruptions occur due to Company's fault, we compensate as follows:

• Video generation failure: Full refund of coins used
• Extended service interruption: Coin or subscription compensation (proportional to downtime)

5. Subscription Refunds (If Applicable)

For subscription services:

• Within 7 days of subscription start: Full refund available (if service not used)
• After 7 days: No refund, automatic cancellation at next billing date
• Cancellation is available at any time, and service can be used for the remaining period

6. App Store / Play Store Purchases

For payments made through Apple App Store or Google Play Store, refunds are processed according to each store's refund policy. Please request a refund directly from the purchase history in the store, or contact each store's customer service.

7. Contact Information

8. Policy Changes

This refund policy may be modified according to changes in relevant laws and company policies. Changes will be announced in advance through service notices.